1. Express concerns in a caring and supportive manner. Do not diagnose the problem or tell the individual what to do. Be clear, non-judgmental and speak only for yourself.
I’ve been noticing changes in your work, and I am concerned about you.
2. Use work-related observations.
I see you coming in very late from lunch every day, too distracted to work all afternoon.
3. Be positive.
You are a conscientious person with a history of doing good work.
4. Explain how the problem affects you.
I had to reassign two of your projects, because you missed three deadlines.
5. Be clear about your position.
I need you to perform your job duties to the best of your ability, your performance has been slipping and without corrective actions your job is in jeopardy.
6. Respect personal boundaries.
I don’t want to pry into your life, but I had to let you know that I am concerned. would be happy to talk to you about anything that is troubling you.
7. When a gambling problem is known, provide information, not advice.
Here is some information about available problem gambling resources, another resource available to you is our EAP professional. Here is the information.
8. Be prepared for denial or a hostile reaction.
It must be uncomfortable to hear this. It is difficult for me to bring it up, but I am concerned about you.