FY21 November 2020 Helpline Report
Help seeker call volume in November 2020 decreased slightly (3%) (n=29) from October volume (n=30). However, Chat intakes increased again this month, doubling in volume over October.
Although overall web traffic visits in November decreased 13% from October visits, visits to dedicated Military website increased 271% in November.
Help seeker calls in the Eastern region(Caroline, Dorchester, Kent Queen Anne’s, Somerset, Talbot, Wicomico, Worcester) increased 7% this month. Callers in Baltimore City increased 7% over October. Lottery as main gambling problem increased 20% in November; Internet as main problem also increased this month (11%). Requests for, and referrals to, MCF family support increased 7% in November. Casino as source of the helpline number increased 11% this month.