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Latest Helpline Report

FY21 November 2020 Helpline Report

Help seeker call volume in November 2020 decreased slightly (3%) (n=29) from October volume (n=30). However, Chat intakes increased again this month, doubling in volume over October.

Although overall web traffic visits in November decreased 13% from October visits, visits to dedicated Military website increased 271% in November.

Help seeker calls in the Eastern region(Caroline, Dorchester, Kent Queen Anne’s, Somerset, Talbot, Wicomico, Worcester) increased 7% this month. Callers in Baltimore City increased 7% over October. Lottery as main gambling problem increased 20% in November; Internet as main problem also increased this month (11%). Requests for, and referrals to, MCF family support increased 7% in November. Casino as source of the helpline number increased 11% this month.

The goal of the Maryland Center of Excellence on Problem Gambling is to promote healthy and informed choices for individuals and communities.

The Maryland Center of Excellence on Problem Gambling promotes healthy and informed choices regarding gambling and problem gambling through treatment, prevention, training and education, outreach and public awareness, research and public policy. It does so by working closely with appropriate state stakeholders and bringing together experts from a variety of disciplines including psychiatry, medicine, epidemiology, social work, law and others.