FY21 September 2020 Helpline Report
Help seeker call volume in September 2020 increased again this month (n=34), recording a 4% increase over August volume (n=33) and representing a 10% increase over same period 2019. Overall web traffic visits in September increased over double the volume from the previous month.
Help seeker calls were recorded in every region throughout the state again this month. Help seeker calls in Baltimore County reported a 17% increase in September. Calls from the Central Region (Baltimore, Baltimore City, Carroll, Harford, Howard counties) increased by 26%. Casino slots as main gambling problem increased 19% in September.
Referrals to and requests for Problem Gambling Peer Support increased 5% over August; warm real-time transfers to Peer Support increased by 2%. Casino as source of the helpline number increased 9% this month.