FY21 March 2021 Helpline Report
Help seeker call volume in March 2021 recorded highest volume (n=45) since March 2019. This also records a 67% increase in calls over February.
Web traffic in March increased 55% over previous month, due in part to broadened activities in support of Problem Gambling Awareness Month. Callers in the Central region (Baltimore, Baltimore City, Harford, Howard) increased 21% this month. Callers from Baltimore City and Montgomery County each increased 9%. Lottery as main gambling problem increased 12% in March; Lottery as main problem also increased (11%).
Requests for Peer Support increased 19% this month. Casino as primary source of the helpline number increased 5% over February; TV commercials also increased this month (3%).