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Latest Helpline Report

FY21 March 2021 Helpline Report

Help seeker call volume in March 2021 recorded highest volume (n=45) since March 2019. This also records a 67% increase in calls over February. Web traffic in March increased 55% over previous month, due in part to broadened activities in support of Problem Gambling Awareness Month.

Callers in the Central region (Baltimore, Baltimore City, Harford, Howard) increased 21% this month. Callers from Baltimore City and Montgomery County each increased 9%. Lottery as main gambling problem increased 12% in March; Lottery as main problem also increased (11%).

Requests for Peer Support increased 19% this month. Casino as primary source of the helpline number increased 5% over February; TV commercials also increased this month (3%).

The goal of the Maryland Center of Excellence on Problem Gambling is to promote healthy and informed choices for individuals and communities.

The Maryland Center of Excellence on Problem Gambling promotes healthy and informed choices regarding gambling and problem gambling through treatment, prevention, training and education, outreach and public awareness, research and public policy. It does so by working closely with appropriate state stakeholders and bringing together experts from a variety of disciplines including psychiatry, medicine, epidemiology, social work, law and others.