FY20 June 2020 Helpline Report
Help seeker volume in June 2020 continues to be impacted by the Federal/State mandated closures in response to the Covid-19 Pandemic (including closure of all state casinos/bingo halls) and is reflected in continued low monthly volume of help seeker calls.
June Help seeker outreach (n=11) decreased 23% over May calls (n=14), and substantiates the historical trend that June help seeker call volume is lower than May volume. Although overall web traffic decreased 56% in June, traffic to special population websites increased significantly. Help seeker calls from the South Region (Anne Arundel, Calvert, Charles, Dorchester, Montgomery, prince George’s and St. Mary’s counties) increased 22% relative percentage over previous month. No callers were recorded in the West or East regions.
Casinos as main gambling problem increased 15% in June; Lottery also increased as main problem (4%). Referrals to Internet resources (helpmygamblingproblem.org, mdproblemgambling.com) increased (35%) over the previous month. Electronic media continues to be the most frequented source of the helpline number.