Click to Chat

Latest Helpline Report

FY20 June 2020 Helpline Report

Help seeker volume in June 2020 continues to be impacted by the Federal/State mandated closures in response to the Covid-19 Pandemic (including closure of all state casinos/bingo halls) and is reflected in continued low monthly volume of help seeker calls.

June Help seeker outreach (n=11) decreased 23% over May calls (n=14), and substantiates the historical trend that June help seeker call volume is lower than May volume. Although overall web traffic decreased 56% in June, traffic to special population websites increased significantly. Help seeker calls from the South Region (Anne Arundel, Calvert, Charles, Dorchester, Montgomery, prince George’s and St. Mary’s counties) increased 22% relative percentage over previous month. No callers were recorded in the West or East regions.

Casinos as main gambling problem increased 15% in June; Lottery also increased as main problem (4%). Referrals to Internet resources (, increased (35%) over the previous month. Electronic media continues to be the most frequented source of the helpline number.

The goal of the Maryland Center of Excellence on Problem Gambling is to promote healthy and informed choices for individuals and communities.

The Maryland Center of Excellence on Problem Gambling promotes healthy and informed choices regarding gambling and problem gambling through treatment, prevention, training and education, outreach and public awareness, research and public policy. It does so by working closely with appropriate state stakeholders and bringing together experts from a variety of disciplines including psychiatry, medicine, epidemiology, social work, law and others.